What is ISO 9001:2015?
ISO 9001:2015 is an international standard dedicated to Quality Management Systems (QMS). It outlines a framework for improving quality and a vocabulary of understanding for any organization looking to provide products and services that consistently meet the requirements and expectations of customers and other relevant interested parties in the most efficient manner possible. The QMS is the aggregate of all the processes, resources, assets, and cultural values that support the goal of customer satisfaction and organizational efficiency. First published in 1987, the latest iteration (ISO 9001:2015) replaces ISO 9001:2008.
What is the resource impact of ISO 9001 on my company?
As with most business processes, the more you do yourself, the less the cost, but the more time it may require. No matter how many external resources are utilized, there will need to be involvement by your employees and staff to varying degree. While there is no total “do it yourself” solution, you can go a long way on ISO 9001’s basic requirements by using pre-formatted materials for documentation and training. While the procedures and methods in these must be tailored to your situation, they are typically created with the goal of minimizing the changes required and maximizing the ability for others to use and comprehend them. The goal of any quality management system should not be to add unnecessary paperwork, but to make all references clear and highly usable.
WHAT ARE THE BENEFITS OF ISO 9001:2015 OVER OLDER VERSIONS?
As well as promoting established quality management principles, the revised ISO 9001:2015 standard includes a stronger customer focus. It looks at the motivation of senior managers and the processes they follow to implement continual improvement policies. By using ISO 9001:2015, your business can benefit from consistently providing customers with high quality products and services.
The process of continual improvement ensures your business becomes more efficient, reduces errors and maintains a high standard of service delivery. As well as saving you money, this will help you comply with many regulatory requirements. It is also good for your brand because your customers will always receive the products or services they desire. At the same time, improved operational efficiency can increase employee job satisfaction.
What is the starting point for any business entity wishing to start implementing the standard?
Quite simply, it is possible to seek the assistance of a specialized consultancy body, which is (IQDC) Consulting Company, which has practical experience and a team of qualified consultants who hold specialized certificates, which distinguishes the company from other entities, and allows it to qualify various organizations to achieve the international certificates.